HS Store - Frequently Asked Questions (FAQ) - Answers
We’ve compiled a list of frequently asked questions to help you navigate our website, understand our services, and make informed decisions. If you can’t find the answer you’re looking for, please don’t hesitate to contact us directly.
A: HS Store is an online retailer specializing in authentic Egyptian souvenirs, handcrafted goods, and unique products that reflect the rich culture and heritage of Egypt. We aim to bring the beauty and charm of Egypt directly to your doorstep.
A: Besides offering a wide selection of unique Egyptian products for our customers, we also offer express shipping
A: We deliver to a range of destinations in and around Hurghada, but please check the shipping policies of each store in order to determine a more complete list.
A: HS Store is an online retailer and does not currently have any physical retail locations. We can handle your requests directly from our office.
The Egyptian products are of very high quality, designed by local talent and sourced from the best materials”
A: The jewelry products are made of genuine silver and gold, though they can be plated in 21k gold or platinum
A: We offer a wide range of souvenirs, including pharaoh statues, handicrafts, textiles, spices, and jewelry.
A: To get top quality, the shop owners conduct quality control tests.
*We provide direct and express delivery to all known hotels within Hurghada. We are working to expand this area. Please visit the shipping information page for more details.
A: For local deliveries in and around Hurghada, we guarantee a shipping time of approximately 24 hours. International shipping times vary. Please visit the shipping information page for more details.
A: The shipping fees are not included in the price. They will be charged separately, during checkout and clearly presented before you finish the payment.
A: As part of the shipment process, you will be provided with the courier details for your order so that you can always check in on the progress of the delivery. If you think you have a lost or damaged order please contact our customer service team.
A: In these events, please contact customer support and we will review your query to determine a suitable outcome. Please see the Refund information for more details.
A: yes we have cash on delivery option, and we have PayPal and other card methods available.
A: We strive to ensure you love your items as much as we do. If there is a legitimate reason to request a refund, please refer to the instructions on our website.
A: You can get in touch with our customer service team to help identify a suitable resolution and we are committed to helping you find a solution.
A: You must contact us as soon as possible, and in order to be eligible to get a refund, you must apply within 2 days from the date of the delivery.
A: As there is no current contact information, you will receive this upon purchase. Otherwise, refer to the Contact Us page.
A: No, we do not offer refunds for items sold as part of clearance sales, or if the product has been used, or is a perishable item (such as food and drinks).
A: Yes, please contact customer support with an image of the product and the reason that you want to exchange, and we will see if we can offer you a solution.
A: Currently we accept Visa and PayPal through our secure platform, however we are working hard to add more to provide a better experience.
A: Yes, we utilize end to end encryption services to ensure that all data is properly protected and can’t be stolen. We have a valid SSL certificate and will make our best efforts to comply with applicable laws, to ensure your complete safety.
A: Yes, you can usually find coupon codes across various social media websites.
A: On the shopping cart page you will see a space to apply a valid coupon code.
A: Please visit our Cancelation Policy to see if this is possible, however, you can always reach out to Customer Support to get assistance.
A: An account is not necessary, however it makes the process more seamless for you by storing your billing information and preferences. It will also make it easier to see a record of the previous purchases you made.
A: Please read our Privacy Policy to learn more about what we do with your personal information. Please be assured that we will never sell or distribute your information without your permission.
A: Visit the landing page and sign up through the email option. Please be aware that after doing so, you will have to check your spam and junk to confirm your email address.
A: Within each promotional email sent to you, there will be an option to unsubscribe. Simply follow this link to unsubscribe from all future communications from us.
A: Log into your account by clicking Log in at the top right corner of the website.
A: HS Store currently ships to most countries internationally. For more information on shipping times and destinations, read our “Delivery Policy” page.
A: To find out how much the shipping costs are for your country, simply visit the shipping page to find out more, or contact Customer Services to get an accurate estimate.
A: Every country has its own rules about customs and duties. Please check these rules prior to buying products from HS Store.
A: All purchases need to be made in US Dollars, and this value will be converted from your local currency (if it is not USD).
A: We will process all orders in USD, so please account for any conversion rates.
A: All our products come with a quality guarantee that you can buy them with safety. As well as having a great customer experience, you will also be supporting local Egyptian industries, and will be contributing to the community.
A: You can contact customer service through the contact section of the site.
A: At this moment we do not have a physical store.
