“At HS Store, your satisfaction is our priority. We offer a hassle-free returns and exchanges policy on all our products, ensuring you can shop with confidence. All items are subject to the following terms and conditions:”

Inspection Guarantee:

“We offer a unique inspection service within Hurghada City. Upon delivery, our representative will wait while you inspect your order thoroughly. If you’re not completely satisfied with the product, you can refuse the delivery on the spot. This service is exclusively offered by HS Store within the Hurghada Governorate.”

Shipping Costs: “If there are shipping costs already applied to the order, you only pay the shipping cost, if your order qualified for free shipping, then you will not pay anything”

Returns & Exchanges Conditions:

“To be eligible for a return or exchange, the product must be in its original condition, unused, and with all original packaging intact.”

“You can return the product after the delivery, to the store location.”

Discounted or Sale Items:

“Items purchased during sales, promotions, or clearance events are eligible for exchange only. Refunds are not applicable for these items.”

Timeframe for Returns & Exchanges:

“You can request a return within two (3) days or an exchange within four (7) days from the date of purchase.”

How to Request a Return or Exchange:

“To initiate a return or exchange, please contact our customer support team through the ‘Contact Us’ page or by calling our phone numbers listed on the website.”

Required Information:

“When contacting us, please provide a clear photograph of the product, along with your order number, city, and full address. This information will help us process your request efficiently. Please also clearly state why you would like to return the product.”

Refunds for Incorrect or Damaged Items:

“If you receive a product that is significantly different from the product description on our website or if the product is damaged, you will receive a full refund.”

Limitations of Liability

“We will not be responsible for refunds where the customer simply has expectations about the usage of the product that were not detailed on the website”

Customer service details
*Accessory and Bags Enquiries
*Please contact Whatsapp using this number: + 201028803080

Complaints Department:

“Please contact Whatsapp using this number: + 201145043832”

Sales Department:

“Please contact Whatsapp using this number: +201028803080”

Contact Us:

“If you have any questions or concerns about our returns and exchanges policy, please contact us using the information provided on our ‘Contact Us’ page.”